Customer Service

International

Shipping Methods and Options

Cost: Shipping is free on many small and lightweight items. Otherwise, rates start at just $9.99. Please keep in mind this does not include tax/duty/brokerage fees which may be charged by your country to import a shipment (see here for more details).

Standard International - Transit time is typically between 7-14 business days (estimated) for in-stock items, and these are shipped with duties and taxes unpaid.  This means you may be responsible for duties and taxes when the order arrives into your country (please see below for more details).

Express International - Transit time is typically between 2-4 business days (estimated) for in-stock items, and these are shipped with duties and taxes unpaid.  This means you may be responsible for duties and taxes when the order arrives into your country (please see below for more details).

    Please be aware that the transit time shown is an estimate and we do not have a way to guarantee the exact transit time.  If you need an item by a specific date, please contact us for expedited options.

    Customs / Duties / Fees / Taxes

    All customs, duties, taxes and brokerage fees have not been pre-paid and you are responsible for paying these at the time of delivery (if there are any).  We are not able to estimate the cost for this, we suggest checking with your countries customs/importation department for more information.  It's also your responsibility to make sure that any item(s) ordered are not restricted for importation into your country.  If you refuse to pay these fees, the item(s) will come back to us.  Your shipping fees will not be refunded, and we charge a $20 USD return fee that will be deducted from the refund.

    Placing an International Order

    • Add the items you wish to purchase to your shopping cart
    • You may use the shipping estimator in your cart or step 2 during checkout will provide your quote.
    • Please note that if you are not able to see a quote there is likely an issue that we need to look at directly. Feel free to reach out to us (be sure to include your country and items you'd like to purchase) and we would be happy to look into it.

    Payment Methods Accepted

    • Visa
    • Mastercard
    • Discover
    • American Express
    • PayPal
    • Apple Pay

    Tracking Your Order

    You will receive an email or you may check your order status page for details on your shipment once your order has shipped out.

    International Returns

    Please see our return policy for eligibility. Shipping charges are non-refundable. Importation charges are not refundable by us, and may not be able to get refunded. We recommend reaching out to your local country customs department to see if there is an opportunity for some sort of refund.