Customer Service

Shipping

Overview

Shipping is free for US orders over $100. Otherwise, rates start at just $4.95. International shipping is free on many small and lightweight items, otherwise, rates start at just $9.99.

Most in-stock orders will ship within 1 business day from our Maryland warehouse. Some products are shipped from a distribution warehouse or even directly from the manufacturer, normally these ship within 1-3 business days, but may require additional processing time. If there are any significant delays, we will notify you. For any time sensitive orders, feel free to contact us prior to ordering and we'd be happy to confirm you how quickly an item can ship.

We ship worldwide, please see our international page for more details.

Shipping Policies

While we try and ship any item within 1 business day of an order being placed, most orders are shipped within 1-3 business days unless otherwise stated on a product page. Occasionally there are delays past this, and we will make every effort to contact you by phone and/or e-mail to notify you. Please note that during checkout, some shipping methods will show a transit time.  These transit time estimates are based on the day and time a package is scanned into the carrier's system, and does not factor in order processing time or consider the time of day you place an order (for example, orders placed at 8 pm will not ship the same day).  If you have any concern about when an item will be shipped, please contact us prior to ordering.

Orders that contain incorrect or undeliverable shipping information, as entered by the customer, which can not be delivered by the carrier, will have the customer be responsible for additional shipping charges to complete the delivery. If there are charges for sending the item back to Carbon Fiber Gear, the additional shipping charges are the responsibility of the customer.  Any free or flat-rate shipping advertised on the site excludes items that are special order, such as furniture unless otherwise stated.

Shipping Method Explanation

We want to reiterate again that the shipping time is based on actual transit time once an order has shipped, but does not include order processing time. For example, if you choose Next Day Air shipping, it does not necessarily mean you will get your order the next day. It will arrive next business day once it has been shipped. If you need something by a specific date, please contact us prior to ordering so we can confirm when your order can ship.

Carbon Fiber Gear reserves the right to use an equivalent shipping method.

Flat Rate/Free Shipping

If you opt for the flat-rate or free shipping service, your order will be shipped the most cost effective way. Normally that will be through a USPS or UPS service. Your order will still be trackable, and your tracking number will be e-mailed once shipped.

United States Postal Service (USPS)

What We Like About USPS

We chose to use USPS because orders typically cost less to ship, which saves you some money, they deliver on Saturday, and domestic transit time in most cases is within 2-3 business days. It also gives us the ability to ship to PO Boxes, APO/FPO and states like Alaska and Hawaii at a reasonable price. There is full tracking from time of pickup to delivery. For a better understanding of the USPS shipping methods, please read below in the shipping method explanation.

Priority Mail

USPS Priority Mail is estimated 2-3 business days anywhere in the US once shipped. Transit times are not guaranteed. This is only applicable for actual transit time and does not factor in order processing time.

UPS

What We Like About UPS

A lot of people feel more comfortable with UPS, and that's ok. UPS deals with exact delivery time frames, unless there are delays, we should know exactly when a package will arrive. Here's a list of the UPS shipping methods we offer when checking out:

UPS Ground

This is the standard ground method that generally takes 1-5 business days to arrive once an order is shipped.

UPS Three Day Select

Guaranteed to arrive by the end of the third business day once the order has been shipped.

UPS 2nd Day Air

Guaranteed to arrive by the end of the second business day once the order has been shipped.

UPS Next Day Air Saver

Guaranteed next business day (Monday - Friday) delivery once an order is shipped. If you need something next day, please be sure to check with us to verify when we can actually ship it out.

Shipping Cost

To get a quote for shipping, simply add items to your shopping cart and use the shipping estimator to display your options. You do not need to register for an account to see the shipping options. At times shipping prices may need to be adjusted as our shopping cart doesn't always provide 100% accurate quotes. In these instances, we'll get in touch with you prior to charging you.

International Shipping

Please see our international shipping page for complete details on our international order options and policies.

Damaged or Lost in Shipping

While we do everything we can to ensure orders are properly packaged, occasionally an item will arrive damaged. If this happens to you, contact Carbon Fiber Gear customer service immediately. Claims are handled through the shipping carrier and unfortunately can be a time-consuming process. We ask that you are understanding, and work with us to resolve any issues. We will do everything in our power to ensure you are taken care of.

Backorders

We may accept backorders on certain products that are out of stock but we know we will have more arriving to us within a reasonable timeframe. Because there is typically a longer processing time waiting for the product to arrive, you will be notified of the backorder once the item is in your shopping cart. We'll typically reach out to you as well to verify the backorder and let you know when we're expecting more product. Your payment will be charged when the order is placed, this will essentially put you in line once the item is back in stock. If you need to cancel a backorder at any time prior to shipping, simply contact us. If you have any questions, concerns, or would like to get an idea of when we're expecting the product back in stock, please drop us a line.

Delivery/Signature Policy

Certain orders may be shipped with signature required (especially orders of a higher value). Somebody must be there to sign for your package. If nobody is available and the package ends up being sent back to us, you will be responsible for further shipping charges. If there are issues with signing your package, please let us know prior to ordering. When packages do not require a signature, they will be left at your door or secure place at the discretion of your delivery person. A package is only insured during the shipping transit, we cannot be responsible for packages that are lost while the tracking # shows it was delivered. If this occurs, we will work with you to open an investigation with the appropriate shipping provider, but please note that this is a time-consuming process.