How do I return / exchange an item?
Hey, you!
I know you came for our awesome blog post, but we have to let you in on something. Our main business is a shop that sells a ton of unique and cool lifestyle and personal accessories made with REAL carbon fiber.
If you love carbon fiber as much as we do, go explore!
Returning your item(s) is easy, just follow the 4 steps below:
1. Make sure it's returnable
Make sure your return adheres to our return policy:
2. Get an RA number
Be sure to read the below steps and our return policy before filling out a request. You may request an RA number here:
RA numbers are issued by email, we will usually reply to your request by email within 2 business days.
3. Ship your item(s) back
Once you have an RA number:
- Make sure to repackage your item(s) with any accessories, documentation, and packaging. Place all merchandise in a shipping box, you may use the original shipping container.
- Please do not use the manufacturer's box as the shipping container.
- Consider shipping your return back with tracking and insurance. CarbonFG is not responsible for lost or damaged returns.
4. Get a refund, credit or exchange
Refunds and exchanges are normally processed within 1-3 business days of returning to us. Credit back to your original form of payment typically takes 1-5 business days to post back on your statement. Refunds can only be credited back to the original payment method used at checkout.
