How do I return / exchange an item?

1 minute read

Returning your item(s) is easy, just follow the 4 steps below:

1. Make sure it's returnable

Make sure your return adheres to our return policy:

What is your return policy?

2. Get an RA number

Be sure to read the below steps and our return policy before filling out a request. You may request an RA number here:

Return Authorization Request

RA numbers are issued by email, we will usually reply to your request by email within 2 business days.

3. Ship your item(s) back

Once you have an RA number:

  • Make sure to repackage your item(s) with any accessories, documentation, and packaging. Place all merchandise in a shipping box, you may use the original shipping container.
  • Please do not use the manufacturer's box as the shipping container.
  • Consider shipping your return back with tracking and insurance. CarbonFG is not responsible for lost or damaged returns.

4. Get a refund, credit or exchange

Refunds and exchanges are normally processed within 1-3 business days of returning to us. Credit back to your original form of payment typically takes 1-5 business days to post back on your statement. Refunds can only be credited back to the original payment method used at checkout.

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