Terms of service

Last updated Aug 28th, 2026

These Terms govern your purchase of products from CarbonFG and your use of carbonfibergear.com. Please read section 20, which requires most disputes to be resolved by binding arbitration rather than in court.

We are dpitMedia, LLC, a Virginia limited liability company doing business as CarbonFG and Carbon Fiber Gear, with its principal place of business in Maryland. In these Terms, “we,” “us,” “our,” and “CarbonFG” mean that company. “You” means the person using the Site or placing an order.

1. The short version

Placing an order is an offer to buy. The sale is final when we ship, not when you get a confirmation email.
We sell products from many makers. Warranty coverage depends on who made it, and section 10 explains how that works.
Natural and hand-finished materials vary. Grain, weave, color, and sheen differ from piece to piece and from what you see on screen.
Returns run through our Return Policy, which is part of these Terms.
If something goes wrong, talk to us first. Section 20 sets out what happens if that does not resolve it, including binding arbitration.

This summary is for convenience. The sections below control.

2. Contents

3. Agreement to these Terms

By using the Site, creating an account, or placing an order, you accept these Terms and our Privacy Policy. These Terms are linked from every page of the Site and are available to read in full before you order. If you do not agree with them, please do not use the Site or place an order.

The following are incorporated into these Terms by reference and form part of your agreement with us:

Our Privacy Policy
Our Return Policy
Shipping, delivery, and product information published in our Help Center
Any product-specific terms shown on a product page, including warranty terms, sizing guidance, and final sale designations
Any promotion, discount code, or program terms we publish

Where a product page says something different from these Terms about that specific product, the product page controls for that product.

4. Definitions

Term	Means
Terms	This document, together with everything incorporated by reference in section 3.
Site	carbonfibergear.com, our Help Center, and any other website, page, or online service we operate that links to these Terms.
Services	The Site, the products we sell through it, and any related support, communications, or programs we provide.
Products	Physical goods offered for sale through the Services.
CarbonFG Products	Products we design, make, or have made for us and sell under our own brand, including those marked CarbonFG or Carbon Fiber Gear.
Third-Party Products	Products made by another brand or maker that we resell.
Contributions	Anything you submit or post through the Services or to us for publication, including reviews, ratings, photographs, videos, comments, and questions.
Dispute	Any dispute, claim, or controversy between you and us arising out of or relating to these Terms, the Services, any Product, or the relationship between us, whether based in contract, warranty, tort, statute, or any other legal theory.
Parties	You and CarbonFG.

Section 20.2 uses the phrase “Legal Terms.” That phrase means these Terms.

5. Who can buy

You must be at least 18 years old and able to enter a binding contract to place an order. If you are under 18, you may use the Services only with the involvement of a parent or guardian, who is responsible for the order. By ordering, you confirm you meet these requirements and that the payment method you use is yours or that you are authorized to use it.

We sell to end customers for personal use. If you intend to resell our Products, see our Wholesale and Volume Pricing programs. We may refuse or cancel orders that appear to be for unauthorized resale.

6. Orders, prices, and payment

6.1 How a sale is made

Prices and product listings on the Site are an invitation for you to make an offer, not an offer to sell. When you place an order, you are offering to buy. Our order confirmation email acknowledges that we received your order; it does not accept it. A binding contract of sale forms only when we ship the Products, and only for the Products actually shipped.

We may refuse, limit, or cancel any order, in whole or in part, at any time before shipment. Reasons include suspected fraud, unauthorized resale, quantity limits, errors, and inability to verify payment or address information. If we cancel an order you have already paid for, we refund you in full to the original payment method.

6.2 Pricing and typographical errors

In the event that a Product is mistakenly listed at an incorrect price, or an order total is calculated incorrectly, we reserve the right to refuse or cancel any orders placed for that Product, whether or not the order has been confirmed and your payment method charged. If your payment method has already been charged and the order is canceled, we will issue a full refund.

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and other information. We may correct any such errors and update information at any time without prior notice.

6.3 Payment

You authorize us and our payment providers to charge your selected payment method for the order total, including Products, shipping, and applicable taxes. We may place an authorization hold at checkout and capture funds at or before shipment. If a payment is declined, reversed, or charged back, we may cancel the order, suspend your account, and recover amounts owed.

We do not store full payment card numbers. Payment processing is handled by our payment providers as described in our Privacy Policy.

6.4 Taxes and duties

Sales tax is applied where required. For orders shipped outside the United States, see section 7.4.

6.5 Promotions, discount codes, and gift cards

Discount codes and promotions are subject to their published terms, including any exclusions, minimums, expiration dates, and single-use limits. Unless we say otherwise, codes cannot be combined, cannot be applied to a completed order, and have no cash value. We may modify or end a promotion at any time, and we may cancel orders that used a code in a way it was not intended to be used.

Gift cards have no cash value except where law requires otherwise, are not reloadable unless stated, and cannot be redeemed for cash.

6.6 Backorders, special orders, and made-to-order items

Some Products are backordered, made to order, or ordered specially for you. Where that is the case, we will tell you on the product page or after you order. Estimated dates are estimates and not guarantees. Special order, customized, and made-to-order items are generally not returnable, as set out in our Return Policy. If we cannot fulfill a backordered item in a reasonable time, we will tell you and you may cancel for a full refund of that item.

7. Shipping, delivery, and risk of loss

Where we ship, what it costs, how long it takes, and how we handle lost or damaged shipments are set out on our Shipping page and in our Help Center, which are part of these Terms. Shipping and delivery timeframes given anywhere are estimates, not guarantees, and we are not responsible for carrier delays, customs processing, weather, or other events outside our reasonable control.

We do not ship to, market to, or accept orders from the European Union, the European Economic Area, the United Kingdom, or Switzerland. The Site is not directed to residents of those regions.

Title and risk of loss. Title to the Products passes to you on delivery to the carrier. If a shipment is lost or damaged in transit, contact us and we will work with you and the carrier to resolve it, including filing carrier claims and, where appropriate, replacing or refunding the order.

Addresses. You are responsible for providing a complete and accurate shipping address. We are not responsible for orders delivered to an address you entered incorrectly, and we may charge for reshipment.

Orders shipped outside the United States. You are the importer of record. Import duties, taxes, brokerage, and customs charges are your responsibility, are set by your country rather than by us, and are collected by the carrier or customs authority. We cannot declare a lower value or mark an order as a gift. Duties and import charges are not refundable by us, and refused or undeliverable international shipments returned to us are subject to the fees set out in our Return Policy.

Package forwarding. If you use a package forwarding or reshipping service, our responsibility ends when the carrier confirms delivery to the address you entered at checkout. We are not responsible for loss, damage, delay, or customs issues after that point.

8. Returns and exchanges

Returns and exchanges are governed by our Return Policy, which is part of these Terms. In summary, most items may be returned within 30 days in new and unused condition with original packaging, using a return authorization number we issue. Exclusions apply, including final sale items, customized and special order items, free gifts, and shipping charges.

Nothing in our Return Policy limits any right you have under applicable consumer protection law.

9. Product information and images

9.1 Natural materials vary

Many of our Products are made from natural, woven, or hand-finished materials. Grain, weave, color, sheen, and figuring vary from piece to piece, between production runs, and between what you see on a screen and what arrives. Screens differ in color calibration, and photography cannot represent every viewing condition. Variation of this kind is a characteristic of the material, not a defect.

9.2 Descriptions, dimensions, and fit

We aim to describe Products accurately, including dimensions, capacity, and materials. Measurements are approximate and subject to manufacturing tolerance. Where sizing or fit matters, please review the sizing information on the product page before ordering. Some Products cannot be resized, altered, or adjusted after purchase; where that is the case we note it on the product page, and fit-related exchanges are handled under our Return Policy.

9.3 Availability

Product availability changes and listings may be discontinued at any time. Adding an item to a cart does not reserve it.

10. Warranties

We sell Products from a range of makers, including our own brand. Warranty coverage depends on who made the Product.

10.1 Third-Party Products

Third-Party Products are covered by the warranty offered by the manufacturer or brand that made them, if any. Those warranties are given by the manufacturer, not by us, and their terms, duration, and claim process are set by the manufacturer. Where a manufacturer warranty applies, it passes through to you. Warranty claims on Third-Party Products are typically handled by the manufacturer directly, and we will help you make contact and support your claim wherever we can.

Where specific warranty information is available for a Third-Party Product, we publish it on the product page. If you are not seeing any, ask us and we will tell you what coverage applies.

10.2 CarbonFG Products

For CarbonFG Products, we are the maker, so the warranty is ours. We warrant that CarbonFG Products will be free from defects in materials and workmanship under normal use for one (1) year from the date of delivery, unless the product page for that item states a different warranty period, in which case the product page controls. This is a Limited Warranty.

If a CarbonFG Product fails under this Limited Warranty, contact us with your order number and a description of the problem. At our option we will repair it, replace it, or refund the purchase price. That is your exclusive remedy under this Limited Warranty. We may ask you to return the item, and we will cover return shipping on valid warranty claims.

What this Limited Warranty does not cover: normal wear, scratches, patina, and cosmetic change from use; damage from accident, misuse, abuse, neglect, improper installation, unauthorized repair or modification, exposure to chemicals, or use outside the Product's intended purpose; normal variation in materials and appearance as described in section 9.1; consumable and wearing parts; and items not purchased from us or an authorized seller.

10.3 Everything else

EXCEPT FOR THE LIMITED WARRANTY IN SECTION 10.2 AND ANY MANUFACTURER WARRANTY THAT PASSES THROUGH UNDER SECTION 10.1, AND TO THE FULLEST EXTENT PERMITTED BY LAW, THE PRODUCTS ARE PROVIDED WITHOUT WARRANTY OF ANY KIND, AND WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. STATEMENTS ABOUT A PRODUCT'S FUNCTION OR SUITABILITY ARE FOR REFERENCE AND ARE NOT GUARANTEES.

10.4 Your rights under state law

This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Some states do not allow the exclusion of implied warranties, limits on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages. In those states, the exclusions and limitations in sections 10.3 and 18 may not apply to you, and nothing in these Terms limits any implied warranty or remedy to an extent that state law does not permit. Where implied warranties cannot be disclaimed, they are limited in duration to the term of the applicable written warranty, or to the shortest period allowed by law if that is longer.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.

11. Safe use of products

Use Products for their intended purpose and follow any instructions, care guidance, or safety information we or the manufacturer provide, including anything noted on the product page. Not every Product is suitable for every environment, activity, or person. Stop using any item that is cracked, damaged, or worn to the point that it may fail, and do not attempt to repair or modify Products yourself.

12. Reviews, photos, and other things you post

You may be able to submit Contributions, including product reviews, ratings, and photographs. You keep ownership of your Contributions.

By submitting a Contribution, you grant us a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, transferable, sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, and display it in any media, in connection with our business, including on the Services, in marketing and advertising, and on social media, with attribution to the name or handle you provide.

You represent that your Contribution is your own, that you have the rights to grant this license, that it is accurate and not misleading, that it does not infringe anyone's rights or violate any law, and that it does not contain anything unlawful, defamatory, obscene, harassing, or hateful. Do not include other people's personal information or images of identifiable people without their permission.

We do not have to publish, keep, or continue to display any Contribution, and we may remove or edit Contributions at our discretion. We do not endorse any Contribution, and Contributions do not represent our views. If you want a Contribution removed, tell us.

Reviews you post are public, including the display name you choose.

13. Acceptable use

You agree not to use the Services to: break any law; infringe anyone's rights; submit false, fraudulent, or misleading information; place fraudulent orders or use a payment method that is not authorized; scrape, harvest, or systematically collect data from the Services; use bots, scripts, or automated tools to place orders or acquire limited-availability items; interfere with or overload the Services or attempt to gain unauthorized access to any system; introduce malicious code; impersonate anyone; or harass our staff or other customers.

We may suspend or terminate your access, refuse service, and cancel orders if we reasonably believe you have violated this section.

14. Accounts

If you create an account, keep your credentials confidential and keep your information accurate and current. You are responsible for activity under your account. Tell us promptly if you believe your account has been used without your permission. We may suspend or close an account that is inactive, that we believe is being misused, or that violates these Terms.

15. Our intellectual property

The Services and their contents, including the design, layout, appearance, graphics, text, photographs, product images, logos, and the CarbonFG and Carbon Fiber Gear names and marks, are owned by or licensed to us and are protected by intellectual property laws. You may view and use the Services for your own personal, non-commercial purposes and to place orders. You may not copy, reproduce, republish, distribute, or create derivative works from our content without our written permission, except as ordinary browser caching and printing for personal use requires.

Trademarks appearing on the Services that belong to others are the property of their respective owners and are used to identify their products.

16. Links to other sites

The Services may link to websites we do not operate. Those links are provided for convenience and do not mean we endorse them. We are not responsible for the content, products, privacy practices, or terms of any linked site, and you access them at your own risk.

17. Site disclaimers

THE SITE AND ITS CONTENT ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SITE AND YOUR USE OF IT, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT ITS CONTENT IS ACCURATE OR COMPLETE.

We may change, suspend, or discontinue any part of the Services at any time without notice, and we may perform maintenance that causes interruptions. We are not liable for any loss or inconvenience caused by unavailability of the Services. This section 17 is about the Site. Warranties on Products are covered by section 10.

We maintain data you transmit to the Services and perform routine backups, but you are responsible for your own records of your orders and communications.

18. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER WE NOR OUR OFFICERS, MEMBERS, EMPLOYEES, OR AGENTS WILL BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, OR LOSS OF DATA, ARISING FROM OR RELATING TO THESE TERMS, THE SERVICES, OR ANY PRODUCT, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATING TO THESE TERMS, THE SERVICES, OR ANY PRODUCT WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE PRODUCT GIVING RISE TO THE CLAIM, OR (B) THE TOTAL AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Some states do not allow the exclusion or limitation of certain damages, so some or all of the above may not apply to you. See section 10.4. Nothing here limits liability that cannot be limited under applicable law, including liability for death or personal injury caused by our negligence.

19. Indemnification

You agree to defend, indemnify, and hold harmless CarbonFG and our members, officers, agents, and employees from any loss, damage, liability, claim, or demand, including reasonable attorneys' fees, made by a third party arising out of your Contributions, your misuse of the Services, your breach of these Terms, your breach of your representations in these Terms, or your violation of the rights of a third party. We may assume exclusive defense and control of any matter subject to indemnification by you, at your expense, and you agree to cooperate. We will make reasonable efforts to notify you of any such claim.

This section does not apply to claims arising from our own acts or omissions, and it applies only to the extent permitted by applicable law.

20. Dispute resolution

Please read this section carefully. It affects how disputes between us are resolved and limits your ability to bring a claim in court.

20.1 Talk to us first (informal negotiations)

Most problems are solved quickly by contacting us, and we would rather fix something than argue about it. Before either of us starts an arbitration or a lawsuit, the Parties agree to try to resolve the Dispute informally for at least thirty (30) days.

To start that period, the Party raising the Dispute sends the other a written Notice of Dispute. Your Notice should be sent through our contact form or to the address in section 26, and should include your name, the email address and order number associated with your purchase, a description of the problem, and what you would like us to do to resolve it. We will send our Notice to the email address on your account or order.

The Parties agree to negotiate in good faith during this period. The 30-day period runs from the date the Notice is received. Neither Party may begin arbitration or litigation until it has expired, and any applicable limitation period is paused while it runs.

20.2 Binding Arbitration

If the Parties are unable to resolve a Dispute through informal negotiations, the Dispute will be finally and exclusively resolved by binding arbitration. YOU UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL. The arbitration shall be commenced and conducted through the platform provided by New Era ADR, Inc. ("NEA") in accordance with its rules and procedures for “Virtual Expedited Arbitrations” by a professional neutral(s) with substantial experience in resolving commercial disputes (the “Neutral”). The Neutral shall be chosen in accordance with the rules and procedures of the New Era Platform. The parties will bear costs in accordance with the rules and procedures of the New Era Platform. The prevailing party may be entitled to receive reimbursement of its reasonable expenses (including reasonable attorneys' fees and all other expenses) incurred in connection therewith, at the Neutral's discretion.

If for any reason, a Dispute proceeds in court rather than arbitration, the Dispute shall be commenced or prosecuted in the state and federal courts located in the State of Virginia, and the Parties hereby consent to, and waive all defenses of lack of personal jurisdiction, and forum non conveniens with respect to venue and jurisdiction in such state and federal courts. Application of the United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act (UCITA) are excluded from these Legal Terms.

In no event shall any Dispute brought by either Party related in any way to the Services be commenced more than one (1) year after the cause of action arose. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.

20.3 Governing law and forum

Except for Disputes subject to section 20.2, these Terms and any Dispute are governed by the laws of the Commonwealth of Virginia, excluding its conflict of law rules, and the exclusive forum for any such Dispute is the state and federal courts located in the Commonwealth of Virginia. You consent to the personal jurisdiction of those courts.

This choice of law does not deprive you of the protection of any mandatory consumer protection law of the state where you reside that cannot be varied by agreement.

21. Electronic communications

Visiting the Services, emailing us, and completing forms are electronic communications. You consent to receive communications from us electronically, and you agree that agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that they be in writing. You agree to the use of electronic records and signatures and to electronic delivery of notices, policies, and records of transactions.

This does not waive any right you have under the federal E-SIGN Act or state law to receive certain records in non-electronic form, or to withdraw your consent to electronic records.

22. Text message program

Our mobile message service is operated on our behalf by Klaviyo. Joining is optional and is never a condition of purchasing anything.

You must opt in to receive marketing texts, and you must be the subscriber or authorized user of the number you give us.
Message frequency varies. Message and data rates may apply. We do not charge for the service.
Messages may be sent using automated technology.
For help, reply HELP to (636) 452-9397 or contact us.
To stop, reply STOP. We also honor END, QUIT, CANCEL, UNSUBSCRIBE, REVOKE, and OPT OUT, and we honor any other reasonable way you tell us to stop, including replying in your own words, emailing us, or telling us through our contact form. You do not have to use a specific keyword.
We process opt-out requests within 10 business days, and in practice almost always immediately. After you opt out we may send a single confirmation message and nothing further.
Opting out of marketing texts does not stop transactional messages about an order you placed.
We do not sell or share mobile numbers or SMS consent data with anyone for their own marketing.

Carriers are not liable for delayed or undelivered messages. Please tell us if you change or give up your mobile number, so that we do not message someone who did not opt in. We may change the number we use to operate the service, and messages sent to a retired number may not reach us.

23. California residents

If a complaint with us is not satisfactorily resolved, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210 or (916) 445-1254.

24. Changes to these Terms

We may update these Terms. When we do, we will change the effective date at the top and post the updated version here. Changes apply to orders placed after the updated Terms take effect. The Terms that applied when you placed your order continue to govern that order. If a change is material, we will make reasonable efforts to notify you.

25. General

Entire agreement. These Terms, together with the policies and product-page terms incorporated in section 3, are the entire agreement between you and us about the Services and your orders, and they replace any earlier understanding on that subject.

Severability. If any provision is held invalid or unenforceable, it will be interpreted so far as possible to reflect the original intent, or otherwise severed, and the remaining provisions stay in full force.

No waiver. Our failure to enforce any provision is not a waiver of it.

Assignment. You may not assign these Terms without our written consent. We may assign them, including in connection with a merger, acquisition, or sale of assets.

Force majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control.

No agency. These Terms do not create a partnership, joint venture, employment, or agency relationship.

Interpretation. These Terms will not be construed against us solely because we drafted them. Headings are for convenience only.

Survival. Sections 10, 12, 15, 17, 18, 19, 20, and 25 survive termination of your relationship with us.

26. Contact

dpitMedia, LLC d/b/a CarbonFG and Carbon Fiber Gear
Millersville, Maryland, United States

Questions, order issues, and Notices of Dispute: use our contact form or our Help Center.

Our mailing address appears in the footer of our marketing emails.